Shipping policy

Order Processing
Orders are typically processed and dispatched within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Area
We currently provide shipping to eligible addresses within the United States. Shipping availability may vary depending on the product and destination.

Shipping Cost
COASTA offers complimentary standard shipping on eligible e-bike orders within the United States unless otherwise stated on the product page or at checkout.

Estimated Delivery Time
Delivery times vary depending on your location, carrier availability, weather conditions, and other circumstances outside our control. Estimated delivery information may be provided during checkout or after your order has shipped.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. Please allow some time for tracking information to become active after the carrier receives the shipment.

Shipping Delays
Although we make every effort to dispatch orders promptly, unexpected carrier delays, severe weather, peak-season volume, or other circumstances may affect delivery times. If a significant shipping delay occurs, we will contact you using the information provided with your order.

Address Changes
Please review your shipping address carefully before placing your order. If you need to change your delivery address, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Damaged or Missing Shipments
If your package arrives visibly damaged, please take photos of the package and product and contact COASTA Support as soon as possible. If tracking shows your order as delivered but you cannot locate it, please check the delivery area and contact the carrier before contacting us for further assistance.

Returns
Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before requesting a return.

Contact Us
If you have any questions about shipping or delivery, please contact COASTA Support through the contact information provided on our website.