Shipping policy

Last updated: September 2026

COASTA offers free shipping on eligible e-bike orders to supported destinations within the United States unless otherwise stated at checkout.

Order Processing

In-stock orders typically leave our warehouse within 1–2 business days after payment and order verification.

Processing times may be longer during holidays, promotional periods, severe weather, inventory checks, or other high-volume periods.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Delivery

Delivery times vary by destination, carrier, product size, and local delivery conditions. Any delivery date shown on the website or provided by a carrier is an estimate unless expressly stated otherwise.

Large e-bikes may require special handling or a scheduled delivery appointment. Please make sure your shipping address and contact information are accurate and that someone is available to receive the shipment where required.

Address Changes

If you need to change your shipping address, contact us as soon as possible at support@coastaebike.com.

Address changes are not guaranteed once an order has entered fulfillment or has been transferred to the carrier. Additional carrier charges caused by an incorrect address, redirection, failed delivery, or customer-requested change may be the customer's responsibility where permitted by law.

Damaged, Missing, or Incorrect Shipments

Please inspect the package and product promptly after delivery.

If the carton or product is damaged, an item is missing, or the wrong item was delivered, contact support@coastaebike.com as soon as possible. For shipping damage, we recommend reporting the issue within 7 calendar days so that carrier evidence can be preserved.

Please keep the original carton and packing materials and provide photographs or video of the issue when requested.

Refused or Undeliverable Shipments

Do not refuse delivery unless COASTA has instructed you to do so in writing.

If a shipment is refused or returned as undeliverable for reasons not caused by COASTA, documented return freight, storage, redelivery, or related carrier charges may be the customer's responsibility where permitted by law.

Returns

Returns are governed by the COASTA Return & Refund Policy. Do not send a product back to the shipping-label address unless COASTA has specifically authorized that return address.

Contact

COASTA Customer Support
Email: support@coastaebike.com
Phone: +1 314 476 8742
Monday to Friday, 9:00 AM–6:00 PM

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