Frequently Asked Questions

Charging time varies by model and charger. Current CT6 specifications list about 6 hours with the supplied 3A charger, while CT8 lists about 8 hours with a 3A charger. Always check the technical specifications for your exact model and use the supplied or COASTA-approved charger.

Battery configuration varies by model. The CT6 uses a removable battery that can be charged on or off the bike. For other models, check the product specifications or owner guidance before removing or charging the battery.

Yes, when the owner guidance for your model allows it. Charge in a dry, well-ventilated area, away from heat and flammable materials, and use the supplied or approved charger. Do not charge a battery that is wet, damaged, unusually hot, or showing signs of swelling.

COASTA electrical systems are designed for normal riding conditions, but the bike should not be submerged, ridden through deep standing water, or cleaned with a pressure washer. After wet rides, dry the bike and electrical connections before charging and follow the owner manual for your model.

Range depends on the model and riding conditions. Current headline specifications list CT6 at 35+ miles, CT2 at 40+ miles, and CT8 at up to 40 miles. Actual range varies with assist level, terrain, rider and cargo weight, temperature, tire pressure, wind, and riding style.

Higher assist or throttle use, hills, headwinds, heavier loads, low tire pressure, cold temperatures, frequent hard acceleration, and sustained high speed can all reduce range. Smooth acceleration, correct tire pressure, and lower assist levels generally help extend each charge.

Top speed depends on the model and configuration. Current CT6 specifications list up to 40 MPH, while CT2 and CT8 list up to 41 MPH. Local laws may restrict motor power, throttle use, speed, age, equipment, or where an e-bike may be ridden, so always follow the rules that apply in your area.

CT2 is a fat-tire model focused on versatile everyday and mixed-terrain riding, with a 52V 25Ah battery and 40+ mile headline range. CT6 is the more aggressive off-road option, with 5000W dual motors, a 52V 20Ah battery, 26 × 4.0 tires, and full-suspension hardware. CT8 combines 5000W dual motors with a larger 52V 25Ah battery for all-terrain use. Compare the current product specifications before ordering because configurations may change.

COASTA e-bikes arrive mostly assembled, but final setup and safety checks are required before the first ride. Follow the supplied setup guide and confirm the handlebars, front wheel or other shipped components, pedals, brakes, tire pressure, and fasteners are correctly installed and adjusted.

Certification can vary by model. For example, the current CT6 technical specifications list UL 2849 certification. Check the technical specifications and certification label for the exact model you are considering, especially if certification is required by a building, insurer, rebate program, or local authority.

COASTA currently offers free shipping to eligible U.S. destinations. In-stock orders typically leave the warehouse within 1–2 business days. Delivery time after dispatch depends on the destination and carrier.

Pickup availability is shown on eligible product pages and may vary by item and inventory. When pickup is available, the current site identifies a California warehouse and typically shows preparation within 2–4 days. Wait for pickup confirmation before visiting.

Keep the original packaging and document the condition of the box and bike with clear photos or video. Contact support@coastaebike.com promptly with your order number and evidence. Shipping damage is handled as a delivery claim, so do not discard packaging or ship the bike back until COASTA provides written instructions.

Shipping availability outside eligible U.S. destinations can vary. Contact support@coastaebike.com before ordering if you need delivery to another country or region.

For eligible new COASTA e-bikes purchased directly from coastaebike.com, the current limited warranty lists: 2 years for the original frame, 1 year for the original battery, 1 year for the original motor, 1 year for the original controller, and 6 months for other original components. Coverage applies to eligible manufacturing defects and is subject to the full Warranty Policy.

Email support@coastaebike.com with your name, order number, product model, serial number, delivery date, current mileage or odometer reading, a description of the issue, and clear photos or video. Do not ship the bike or authorize paid repair work expecting reimbursement until COASTA provides written instructions.

Email support@coastaebike.com or call +1 314 476 8742. Current support hours are Monday to Friday, 9 am–6 pm. You can also use the form on the Contact Us page.

Contact COASTA Support so the team can help identify the correct part or service path for your model. If the request may be covered by warranty, obtain written approval before purchasing replacement parts or authorizing third-party repair, diagnostic, transportation, or labor costs.

A return request must be submitted within 14 calendar days after the carrier records the order as delivered. A return is not approved until COASTA issues written return authorization and return instructions. See the full Return & Refund Policy for current conditions and exclusions.

Email support@coastaebike.com. Be ready to provide your order number, purchaser name and email, product model, reason for return, current odometer reading when applicable, and clear photographs of the complete product. Do not send a bike back without written authorization and the correct return address.

If you need to cancel, contact COASTA Support as soon as possible. Orders that have not shipped may be eligible for cancellation under the current policy. Once an order has shipped, the applicable return process and conditions apply.

COASTA uses Shopify checkout and supports multiple secure payment options shown at checkout. Available methods can vary by device, location, currency, and order value. The checkout screen will show the options available for your order before payment is submitted.

Installment or accelerated checkout options such as Shop Pay may appear for eligible customers and orders. Availability, approval, rates, and repayment terms are determined by the payment provider and are shown during checkout.